Onboarding Specialist I (St.Charles, MO / Hybrid)

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Onboarding Specialist I will work closely with the Intake team to assist patients and caregivers in navigating the enrollment process for the CDS program and ensuring they understand its features and benefits.

Responsibilities

• Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification
• Schedule and conduct remote orientations with patients and caregivers
• Occasional in-home orientations may be required
• Submit all tax applications to the proper agencies
• Complete any required follow-up to complete the process
• Complete background checks and follow up as needed according to the results
• Communicate and facilitate this process to the point of enrollment complete
• Adhere to a revolving monthly client service and compliance standard
• Effectively input and update the case file and account data within our Salesforce CRM tool
• Manage your call dashboards and reporting to assist in managing assignments

Skills

• At least 1 year of previous experience in a fast-paced customer service role
• Proven Exceptional Customer Service experience
• Experience in high-volume inbound and outbound call environment
• Strong customer focus and adaptability to different personality type
• Ability to multitask, set priorities and manage time effectively
• Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns
• Must have poise and patience when dealing with customers
• Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
• Attention to detail and data accuracy
• Ability to meet and/or exceed weekly targets or metrics
• Excellent communication (written and verbal) and organization skills
• Effective time management, prioritization and multitasking skills
• Proactive with a commitment to excellence in your work
• Flexibility and openness as the role and responsibilities may change and or evolve as we grow
• Previous experience managing multiple schedules
• Bilingual Spanish or other languages, preferred
• 2 years of Salesforce experience
• 2 years of Medicaid experience in a homecare agency environment

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career

Company Overview

Company H1B Sponsorship