[Remote] Compliance Analyst

Note: The job is a remote job and is open to candidates in USA. Harbor Compliance is a pioneering leader in the compliance industry, recognized for its innovative approach to business licensing and legal entity management. The Compliance Analyst I plays a critical role in delivering exceptional client experiences by preparing and submitting regulatory filings, serving as a trusted point of contact for clients, and ensuring compliance with state-specific requirements.

Responsibilities

• Prepare compliance applications, ensuring accuracy and adherence to filing standards
• Research state-specific requirements and contact agencies directly when clarification is needed
• Complete filings using the most current client data while proactively clarifying incomplete or ambiguous information
• Act as the primary client contact for assigned filings, ensuring a positive and professional client experience
• Maintain 90% or higher client satisfaction (CSAT) through clear, warm, and organized communication
• De-escalate client concerns and provide proactive updates through email, phone, or video as appropriate
• Invoice filing fees and follow up on outstanding items in a timely manner
• Identify opportunities to recommend additional services based on client needs
• Contribute to team retention goals and generate at least one client referral annually

Skills

• 1–3 years of professional experience
• Previous success in a client-facing role such as customer service or sales
• Proven ability to manage detail-heavy or complex tasks (e.g., accounting, operations, insurance, medical records, banking)
• Demonstrated history of meeting deadlines consistently
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and/or Google Suite, email, CRM tools, and online software platforms

Benefits

• Health benefits
• Flexible paid time off
• Parental leave
• Fertility and adoption assistance
• 401(k)
• Educational reimbursement

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