[Remote] GTM Operations Specialist, AI Automation

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on providing innovative solutions for the service industry, and they are seeking a GTM Operations Specialist with a focus on AI Automation. This role is dedicated to the efficient deployment of Go-To-Market content and involves collaborating with cross-functional teams to create and manage marketing assets using AI tools.

Responsibilities

• Build and optimize AI automations to accomplish the creation, management, and distribution of GTM artifacts (secondary assets, documentation, etc.)
• Identify critical decision points in the GTM process and implement AI-powered solutions to streamline workflows, maximizing team efficiency and scale
• Partner with Product Managers and GMs to translate their product and market narratives into compelling, customer-facing content
• Transform source material provided by Product Management (value props, product narratives) into market-facing secondary assets, including one-pagers, solution briefs, case studies, product summaries, display ads, and webinar slides
• Own the distribution of assets and maintain a clear repository of GTM materials and messaging resources for easy access across all relevant teams
• Support the creation of specialized content for customer town halls, trade shows, and internal product showcases
• Own and project manage GTM readiness for all major product and feature launches, defining timelines, dependencies, stakeholders, and deliverables
• Ensure the alignment of timelines, updates, and results between Product, Marketing, Enablement, Sales, and Post-Sales teams throughout each GTM cycle
• Support data collection for GTM performance metrics and post-launch effectiveness reviews
• Communicate results and information effectively to cross functional teams
• Support the creation of content for special events such as customer town halls, in-person customer meetings, trade shows, and internal product showcases
• Collaborate with Demand Generation and Events teams to ensure consistent storytelling across all campaigns and live engagements
• Manage the prep, coordination, and execution of major GTM events like Pantheon, ensuring content readiness and cross-functional alignment

Skills

• Demonstrated experience or deep familiarity with AI tools and automation platforms (e.g., generative AI, workflow automation) and a commitment to utilizing an AI-first approach to operations
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders simultaneously
• Ability to transform strategic messaging into polished, executable marketing and sales assets
• Exceptional cross-functional collaboration and communication skills
• Written and verbal communication
• Familiarity with marketing concepts - especially story telling and understanding content excellence

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Support for Titans at all stages of life
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF)
• Surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

Company Overview

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