Analyst, Customer Insights
KnitWell Group is a specialty retail operating company comprising iconic brands in America. The Analyst on the Customer Insights team will support customer-facing projects by analyzing data, interpreting customer feedback, and preparing summaries to guide business decisions.
Responsibilities
- Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
- Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring
- Analyze quantitative and qualitative data to identify patterns, themes, and insights
- Prepare clear, organized data visuals and reports to communicate findings
- Monitor macro customer, category, and competitive trends relevant to our brands
Skills
- Bachelor's Degree required
- Proficient in Microsoft PowerPoint, Word, Excel, Outlook
- Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
- Intuitive understanding of consumer psychology, behavior and related business considerations
- Strong attention to detail and high standards of accuracy in analysis and reporting
- Strong interpersonal skills and ability to prioritize requests effectively
- Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment
- 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
- Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
- Experience or demonstrated interest in retail / fashion
Benefits
- You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
- Support for your individual development plus opportunities for career mobility within our family of brands.
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
- Medical, dental, vision insurance & 401(K)
- Employee Assistance Program (EAP)
- Time off – paid time off & holidays
Company Overview