User Success Engineer

Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success.

Responsibilities

• Review technical specifications and align specifications with customer business rules to design custom solutions
• Completeness, quality and productivity of EDI Template production
• Basic Template and After Parse Functionality
• Business rule documents
• Implementation instructions
• Works closely with more senior EDI Technical Specialists
• Analyze, diagnose, and provide technical solutions to software product issues
• Import customer data, test and reproduce customer issues as needed
• Design or modify SQL scripts and other custom applications and scripts
• Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
• Escalate higher level customer issues to the appropriate personnel
• Other responsibilities as assigned

Skills

• Bachelors in computer science or related field
• Working knowledge of programming language concepts
• Excellent customer service and communication skills, both verbal and written
• Good trouble shooting skills
• Ability to learn quickly and manage multiple priorities
• Familiarity with Microsoft Windows environments, including MS Office
• Excellent communication, time management and teamwork skills
• Must be a self-motivated team player who likes responsibility
• Basic understanding of business functions
• Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)
• Requires successful completion of EnterpriseIQ training and testing
• Knowledge of database systems; familiarity with Oracle and PL/SQL preferred
• Familiarity with ERP and EDI a plus

Benefits

• Comprehensive coverage for medical, dental, vision care for employee & dependents
• Employee life
• Short & long term disability
• Tuition reimbursement
• Immediate 401K enrollment
• 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria)
• Flexible time off policy
• 10 paid holidays

Company Overview

Company H1B Sponsorship