Onboarding Specialist I (St.Charles, MO / Hybrid)
About the position Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist I for our Team in Missouri . This is a hybrid role based out of one of the following offices at least twice per week: Kansas City, MO; Springfield, MO; St. Charles, MO. Department & Position Overview: The Onboarding Specialist I will work closely with our Intake team. Once Intake assists them with the initial steps of the process and qualifies them for the program, they will begin working with an Onboarding Specialist. In this role, you will help them enroll in the CDS program and make sure they fully understand the program features and benefits.
Responsibilities
- Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification
- Schedule and conduct remote orientations with patients and caregivers
- Occasional in-home orientations may be required
- Submit all tax applications to the proper agencies
- Complete any required follow-up to complete the process
- Complete background checks and follow up as needed according to the results
- Communicate and facilitate this process to the point of enrollment complete
- Adhere to a revolving monthly client service and compliance standard
- Effectively input and update the case file and account data within our Salesforce CRM tool
- Manage your call dashboards and reporting to assist in managing assignments
Requirements
- At least 1 year of previous experience in a fast-paced customer service role
- Proven Exceptional Customer Service experience
- Experience in high-volume inbound and outbound call environment
- Strong customer focus and adaptability to different personality type
- Ability to multitask, set priorities and manage time effectively
- Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns
- Must have poise and patience when dealing with customers
- Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
- Attention to detail and data accuracy
- Ability to meet and/or exceed weekly targets or metrics
- Excellent communication (written and verbal) and organization skills
- Effective time management, prioritization and multitasking skills
- Proactive with a commitment to excellence in your work
- Flexibility and openness as the role and responsibilities may change and or evolve as we grow
- Previous experience managing multiple schedules
Nice-to-haves
- Bilingual Spanish or other languages, preferred
- 2 years of Salesforce experience
- 2 years of Medicaid experience in a homecare agency environment
Benefits
- We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
- This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
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