Manager, Clinical Quality (Remote - RN or LCSW Required)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Manager, Clinical Quality who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better-so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need-when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out-together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team-because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Manager, Clinical Quality is accountable for upholding chart hygiene across the full care team and ensuring documentation integrity, with a dedicated emphasis on Care Navigators and Licensed Credentialed Social Workers. This role ensures alignment with Rippl's clinical protocols and documentation standards, serving as a key driver in promoting high-quality, safe, and consistent care. Through routine audits, individualized coaching scorecards, and quality improvement initiatives, the Manager, Clinical Quality actively contributes to the continuous elevation of clinical excellence. Essential Functions: Team Leadership & Development

• Deliver actionable coaching and feedback to care team members & managers to support continuous professional growth and excellence in clinical care.
• Manage, coach, and develop reports to ensure role clarity, growth, and effectiveness.

Operational Ownership & Optimization

• Conduct regular and targeted audits of medical records and workflows to assess the quality and completeness of care delivery.
• Implement robust clinical quality improvement initiatives to enhance patient experience, safety, and care navigation delivery.
• Support internal and external audits or evaluations by preparing data and documentation as needed.
• Track to ensure that Nurse Practitioners collaborative agreements are being met.

Independent Decision-Making

• Review clinical quality and documentation LCSWs and Care Navigators, ensuring compliance with protocols, documentation standards, and scope of practice.
• Provide chart hygiene oversight for MD and ARNP, ensuring compliance with protocols, and documentation standards.

Cross-Functional Leadership

• Collaborate cross-functionally with training, compliance, and operations teams to ensure care teams are supported with appropriate tools, protocols, and education.

Change Management & Coaching

• Drive the implementation of best practices in care delivery, with a focus on patient engagement, communication, and operational quality.

Qualifications:

• Active license as a Licensed Clinical Social Worker (LCSW) or Registered Nurse (RN)
• Minimum 5 years of clinical experience, with at least 2 years in behavioral health, geriatrics, or dementia care.
• At least 2 years of experience in clinical quality or compliance
• Demonstrated ability to lead and develop team members while influencing quality standards across a large, cross-functional care team.
• Certification in healthcare quality (e.g., CPHQ) or similar credentials.
• Familiarity with EMRs, reporting tools, and care coordination platforms.
• Background in value-based care or integrated behavioral health models.
• Strong knowledge of clinical documentation standards, quality frameworks, and audit processes.
• Proven ability to lead quality improvement initiatives and provide structured, supportive feedback.
• Highly detail-oriented, with strong organizational and problem-solving skills.
• Proven ability to operate as an independent contributor while collaborating effectively across teams.
• Thrives in a fast-paced, frequently evolving environment with shifting priorities.

What's in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• 401(k) plan with a company contribution
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: $75,000 - $98,000 depending on experience Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation. We are going to make some very big waves starting with a small Rippl - come join us! Apply tot his job Apply To this Job