Experienced Customer Service Representative - Scheduling Coordinator at arenaflex
At arenaflex, we're dedicated to making a difference in the lives of our customers and employees every day. Our mission is to provide innovative security and smart automation solutions that empower individuals and businesses to thrive in a connected world. If you share our passion for delivering exceptional customer experiences and are looking for a dynamic work environment that values teamwork, integrity, and growth, we invite you to join our team as an Experienced Customer Service Representative - Scheduling Coordinator.
About arenaflex
arenaflex is a leading security integrator with over 50 years of experience in installing innovative security and smart automation solutions in homes and businesses. As the fourth largest security integrator in the country, we're committed to making our world more secure, connected, and empowered, one customer at a time. Our purpose-driven culture is built on a set of core values that guide our actions and decisions:
- Win as a team
- Do the right thing
- Make a difference every day
- Get it done
- Think big
Job Summary
As an Experienced Customer Service Representative - Scheduling Coordinator, you will play a critical role in supporting our customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. You will be responsible for answering inbound phone calls and emails, scheduling service, and resolving customer issues in a timely and professional manner. This is a work-from-home position, Monday through Friday, 9:00 AM - 6:00 PM.
Responsibilities
* Coordinate with customers to schedule service work orders, including fire inspections, CO inspections, and annual recurring inspections, while maintaining efficient routing and reducing backlog.
- Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items, contact customers, and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements.
- Support field service technicians as needed.
- Discuss referral programs with customers, gather information, or direct them to arenaflex's website.
- Discuss new products and offerings with customers.
Key Requirements
* High school diploma or equivalent with one to two years of relevant customer service or scheduling experience.
- Creative thinking - able to receive information from various sources and tie together as if putting together a puzzle.
- Ability to work in a fast-paced environment and provide outstanding customer service.
- The ability to communicate effectively, both verbally and in writing.
- Ability to complete tasks accurately and within strict time constraints.
- Ability to collaborate within a team-oriented environment.
- Excellent attention to detail, computer, and organizational skills.
- Experience with Microsoft D365 is a plus.
We Offer
At arenaflex, we're committed to providing a comprehensive "Total Rewards" package that includes:
- Competitive compensation and career advancement opportunities
- Remote work flexibility
- Medical, dental, and vision coverage
- Company-paid life and AD&D insurance
- Company-paid short- and long-term disability
- FSA/HSA Plans
- Voluntary benefit products
- 401(k) retirement savings plan after just 60 days
- Paid time off for vacation, sick, and floating holidays
- Tuition reimbursement
Why Join Us?
If you share our passion for delivering exceptional customer experiences and are looking for a dynamic work environment that values teamwork, integrity, and growth, we invite you to join our team. As an arenaflex employee, you'll have the opportunity to:
- Work with a talented team of professionals who are dedicated to making a difference in the lives of our customers and employees.
- Develop your skills and expertise through ongoing training and development opportunities.
- Contribute to a purpose-driven culture that values innovation, collaboration, and customer satisfaction.
- Enjoy a comprehensive benefits package that includes competitive compensation, remote work flexibility, and a range of perks and rewards.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Job! Apply for this job