Integration Engineer, Client Experience
Our Client Experience team is looking for a client-facing Integration Engineer. This highly technical role will take dynamic ownership over quickly gathering requirements and delivering bespoke technical solutions and integrations to optimize for unique customer requirements & outcomes. Instead of work on the core product, in this unique customer-focused role you will be embedded with our Implementations team, where you'll be gathering custom technical requirements and directly supporting the onboarding processes for new customers & clients. Your success will be measured by delivering sustainable, efficient, and well-documented integrations that not only meet client needs but also create streamlined operational processes for our client operations teams post go-live. The majority of this work can be divided into two categories: "Integration Design & Implementation" and "Improving Operational Efficiency." As a result, your efforts in this role will have direct positive impact both on customer results and your teams' capabilities. What You'll Do (for Integration Design & Implementations)
- Design and Build Custom Integrations: Serve as the technical expert to design, build, test, and deploy bespoke data integrations and custom solutions that fulfill unique client requirements during the onboarding process.
- Technical Scoping and Estimation: Collaborate closely with the Implementations team to review client data, define technical scopes, provide accurate effort estimates, and establish clear timelines for integration delivery.
- Code Quality and Standards: Ensure all custom code and integration services adhere to internal best practices, maintain high quality standards, and are robust, scalable, and secure.
What You'll Do (to Improve Operational Efficiency)
- Handover and Optimization: Design integrations with the client operations team in mind, ensuring a smooth technical handover post-go-live and establishing clear processes for ongoing maintenance and support.
- Develop Reusable Assets: Identify opportunities to standardize common integration patterns and build reusable tools, scripts, and templates to increase the efficiency of the overall Client Experience team.
- Comprehensive Documentation: Create and maintain detailed technical documentation, including architecture diagrams, integration specifications, data dictionaries, and operational runbooks for every deployed solution.
- Post-Deployment Support: Provide technical support and escalation for integrations, working to quickly resolve production issues that require deep knowledge of the custom solution.
Who You Are:
- Bachelor's degree in a related field or equivalent experience. A BS in Computer Science or a similar technical discipline is strongly preferred.
- 5+ years of professional experience in a highly technical role such as Integrations Engineer, Solutions Architect, or Technical Consultant.
- Possess and consistently apply a deep understanding of industry best practices for system architecture, data security, and API design.
- Expert-level proficiency in Python, with experience in Golang or similar compiled languages.
- Mastery of SQL and a strong understanding of both relational and NoSQL databases.
- Extensive experience with designing, implementing, and managing 3rd party API integrations.
- Proven experience with cloud-based technologies and advanced skills in scripting and automation to solve complex business problems.
- Demonstrates a high degree of autonomy, thriving in ambiguous situations and managing multiple priorities and deadlines with minimal supervision.
- A strong understanding of business operations, objectives, and strategies, with the ability to align technical solutions with business goals.
- Proven track record of designing, building, and delivering complex technical solutions for enterprise clients.
- Proven experience in designing, implementing, or administering Managed File Transfer (MFT) solutions to ensure secure and reliable data exchange.
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