Job Title: Experienced Slovak Customer Support Representative – Join blithequark in Shaping a Smoke-Free Future
Job Description:
About blithequark and Our Mission
At blithequark, we are committed to revolutionizing the tobacco industry by introducing innovative smokeless products that promote a healthier lifestyle and mindset. As a pioneer in the design of smokeless products, we are dedicated to delivering a smoke-free future for generations to come. Our team is passionate about making a positive impact on people's lives, and we are now seeking a talented Slovak customer support representative to join our mission.About the Role
We are currently looking for a highly skilled Slovak customer support representative to join our team in Athens, Greece. As a key member of our customer care team, you will play a vital role in providing exceptional customer experiences to our users who have already embraced smoke-free products. Your primary responsibility will be to educate users on how to use and take care of their devices, provide assistance for new purchases, and communicate with customers via phone, chat, and email.Key Responsibilities:
- Education and Support: Educate users on how to use and take care of their devices, ensuring they have a seamless experience.
- New Purchase Assistance: Provide assistance to customers who have made new purchases, addressing any queries or concerns they may have.
- Communication: Communicate with customers via phone, chat, and email, maintaining a professional and empathetic tone at all times.
- Case Management: Track and follow cases to ensure they are closed in an efficient and timely manner, maintaining high customer satisfaction.
- Relationship Building: Develop and maintain strong, professional relationships with all partners, demonstrating empathy and understanding in all interactions.
About You
We are looking for a talented individual who possesses the following skills and qualifications:Essential Qualifications:
- Fluency in Slovak: You must be fluent in Slovak, with excellent communication skills.
- English Language Skills: You should have very good communication skills in English, both written and verbal.
- Communication and Soft Skills: You should possess exceptional communication and soft skills, as well as problem-solving skills.
- Computer Knowledge: You should have basic computer knowledge and be tech-savvy.
- Resourcefulness and Multitasking: You should be resourceful, able to multitask, and thrive in a fast-paced environment.
Preferred Qualifications:
- Previous Customer Support Experience: Experience in customer support, preferably in a similar industry.
- Knowledge of Smokeless Products: Familiarity with smokeless products and their features would be an asset.
- Language Skills: Knowledge of additional languages, such as Greek or other European languages, would be beneficial.
About Working at blithequark
At blithequark, we offer a comprehensive benefits package and a supportive work environment that fosters growth and development. Some of the benefits we offer include:What We Offer:
- Relocation Support: We provide complete support to help you ease your relocation to Greece, including flight tickets, hotel accommodation, and house searching support.
- Competitive Salary: You will receive a competitive monthly salary, plus two extra salaries per year.
- Referral Program: You can participate in our referral program, earning great bonuses for bringing your friends to join our team.
- Healthcare Benefits: We offer healthcare benefits and numerous other discounts to support your well-being.
- Training and Development: You will receive full training by certified instructors, as well as opportunities for professional growth and development.
- State-of-the-Art Premises: You will work in state-of-the-art premises, with relaxing break areas and a great working environment.
- Great Place to Work Certification: We are a Great Place to Work-Certified Company, fostering diversity and offering equal opportunities to all.