Collision Manager, Virtual Estimators

Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the moment they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.

Responsibilities

• Department Leadership: Lead and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards
• Process Optimization: Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency
• Customer Service Excellence: Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction
• Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge
• Quality Control: Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency
• Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication
• Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. Perform other related duties as assigned

Requirements

• Professional experience: 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred
• Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions.
• Excellent communication skills with the ability to inspire team to achieve business targets
• Capable of self-managing and working independently in limited supervision environments. Able to work a flexible schedule, including evenings, weekends and holidays
• Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
• Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

Compensation and Benefits

Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

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