Immediate Hiring: Remote Sales and Service Representative - Customer Experience Expert with a Passion for Technology

About Us

At Workwarp, we're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. As a leader in the industry, we're committed to empowering our customers to achieve their goals and connect with what matters most. Our team is dedicated to fostering a collaborative and inclusive environment that encourages creativity, growth, and success. If you're a motivated and customer-focused individual who is eager to make a difference, we invite you to join our team as a Remote Sales and Service Representative.

Job Summary

We're seeking a highly skilled and results-driven Sales and Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, meeting sales goals, and building long-lasting relationships with our customers. If you're a true consultative salesperson with a passion for technology and a drive to succeed, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Remote Sales and Service Representative, you'll have the opportunity to work from home with occasional in-person trainings and meetings. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of our products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about our products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• Related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

While not required, the following qualifications would be an asset in this role:

• Experience working in a fast-paced sales environment.
• Knowledge of sales and customer service principles and practices.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.

What We Offer

As a Remote Sales and Service Representative, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance.
• Tuition assistance.

Work Environment

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is committed to fostering a collaborative and inclusive environment that encourages creativity, growth, and success.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Workwarp, we know that diversity makes us stronger and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is eager to make a difference, we invite you to apply for this exciting opportunity. Please submit your application today and join our team as a Remote Sales and Service Representative.