Onboarding Specialist (Remote) - Motion Recruitment Partners, LLC

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Contract Duration: 6 Months Required Skills & Experience

• High School Graduate
• Customer service skills and experience.

• Utilizes working knowledge and skills to serve as a trusted advisor ensuring end user customer satisfaction in the onboarding process of system set up for the IT and FBS organization.
• Identifies and reports issues within the end user customer onboard process and recommends process enhancements based on customer experience.
• Responsible for ensuring a positive customer experience for end users in the onboarding process of system set up for the IT and FBS organizations including hardware, application access, identification and networks. Orders equipment, software, IDs, entitlements for resource onboarding assets.
• Acts as a resource to all IT and FBS new hires and their leadership team for questions and supplies necessary resources required to successfully onboard.
• Partners closely with talent acquisition teams to anticipate needs and ensure proper system access for new hires, rehires and contingent workers.
• Coordinates with hiring managers and suppliers for new hire support.
• Responds effectively to employees and contractors to coordinate and handle post onboarding needs. Manages and responds timely to regular inquiries from IT and FBS teams.
• Provides efficient resolutions to unforeseen issues such as lost access and licensing restrictions.
• Serves as a first respondent to system issues and gaps in applications and tools.
• Collaborates with peer partners to ensure governance, standardization and change management controls are in place.
• Regularly utilizes Quickbase application to maintain data, generate work, develop reports and identify issues for further handling.
• Adapts quickly and responds appropriate to changing environment relating to unexpected change requests, migrations and/or software updates.
• Provides strong collaboration with internal teams and participates on new initiatives, enhancements and/or projects to better understand technical needs and access requests to ensure success.
• Performs other duties as assigned.

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